Editorial note: Pricing, credits, seats, integrations, AI usage, and product packaging change frequently. Verify current details directly before buying.
Overview
Fin is Intercom’s AI customer agent for answering questions, resolving support conversations, taking configured actions, qualifying leads, and handing work to human teams when needed.
Best for
Customer-support, service, sales, and ecommerce teams that want an AI agent integrated with a helpdesk workflow
Key features
- AI customer-agent responses
- Outcome-based automation
- Helpdesk integration
- Actions and procedures
- Human handoff
- Multichannel support
Pricing
Intercom currently uses outcome-based Fin pricing alongside helpdesk plans or standalone helpdesk integrations. Verify current resolution, procedure, qualification, voice, seat, and channel pricing directly.
Check current official pricing
Pros
- Strong support specialization
- Outcome-based pricing model
- Works with existing helpdesks
- Integrated human handoff
Cons and cautions
- Costs rise with successful outcomes
- Needs quality knowledge content
- Requires careful guidance and monitoring
- Complex sales outcomes can cost more
Frequently asked questions
How is Fin priced?
Intercom uses outcome-based pricing for supported Fin actions, with details depending on the outcome and deployment.
Can Fin work with another helpdesk?
Yes. Intercom offers Fin for supported existing helpdesk platforms.
Does Fin hand conversations to humans?
Yes. Fin can hand work to human agents or configured workflows when appropriate.
Before you choose
- Verify current pricing and usage limits
- Review security, privacy, and retention settings
- Map the tool to a real workflow before committing
- Test integrations and permissions
- Compare at least one relevant alternative
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